Thank you for purchasing Ridstar Ebike!

This limited warranty covers any hardware or firmware defects that occur under normal use during the warranty period. Only customers who order services on ridstar.com are provided with free repair or replacement of products or product parts that are defective due to hardware failure under normal use and maintenance.

To get help, email us at service@ridstar.com

This Limited Warranty is issued by Ridstar Bikes. The Limited Warranty begins from the original owner’s receipt or purchase date (whichever is later) and will be verified by Ridstar (“Warranty Begin Date”).

1.Who is responsible for the cost that happens during return or repair?

a) Within the warranty period, Ridstar is responsible for the cost of receiving products from users and sending the repaired product to users.

b) Return shipping fees since purchase shall be paid by the buyer if the product has no quality issues, or is confirmed workable by our after-sales engineers.

2.What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

a) Conditions,malfunctions or damage not resulting from defects in hardware or firmware.

b) If the problems happen when the warranty is expired, users can still contact Ridstar online support team or Ridstar dealers or Ridstar authorized partners to resolve issues at material cost(no labor cost required if the product is sold by Ridstar directly)

c) Product requested for warranty has no associated purchasing proof/invoice/receipt,or no authorized Ridstar dealers help to confirm

d) Abuse of online third-party marketplace store policy or Ridstar warranty policy terms will be excluded from getting official warranty service from Ridstar support team

Warranted Products